Frequently Asked Questions

The free wellness quiz provides a brief, general snapshot of your current wellbeing. Our premium Sleep & Energy / Stress & Hormone assessments feature deeper, targeted questionnaires, comprehensive symptom pattern analysis and detailed personalised guidance delivered via a downloadable PDF report.

Choose the Sleep & Energy Assessment if your main concerns are insomnia, fragmented sleep, daytime exhaustion, energy crashes and disrupted circadian rhythm. Choose the Stress & Hormone Assessment for persistent nervous tension, mood swings, chronic stress sensitivity and hormonal balance related symptoms. You are welcome to complete both for full-spectrum insight.

No. All BODY ALERTTM assessments provide educational wellness self-reflection only. This platform is not a medical diagnostic service. It cannot replace consultations, examinations or treatment from licensed healthcare practitioners. For persistent health complaints, please seek professional medical support.

No. The questionnaire must be completed in one single session. Please ensure you have uninterrupted time before you begin your assessment. Once you submit all answers, your personalised report will be generated automatically.

Most users finish the premium assessment questionnaire within 15–25 minutes.

Immediately after you fully submit your questionnaire answers. Your PDF report will be sent to the email address you entered on the access verification page. Please also check your spam/junk mailbox if you do not see the email within a few minutes.

You are eligible for a full refund if you request it before accessing and starting the questionnaire. Once you have opened and begun completing the assessment questionnaire, refunds will not be offered, as the service is instantly accessible digital content. You can review the complete Refund & Cancellation Policy under the Legal menu.

First confirm you are using the exact email address used at checkout. Check your inbox (including spam folder) for the access link sent after payment. If you still cannot gain access, email [EMAIL_1] with your order time and registered email address for assistance.

This is standard automatic footer text from Google Forms. Our wellness questionnaires are built using Google Forms for secure data collection. BODY ALERT™ creates all assessment content; Google does not develop, endorse, or review our wellness assessment. This message appears only when the form is embedded on our website and does not affect your responses or report generation.